General Terms and Conditions of Sale

1.1 – SALE PRICES

All product prices include VAT, excluding the deposit for the return of end-of-life products and shipping costs for orders shipped outside Europe.

1.2 – ORDERS

Once the purchase procedure has been completed, the Customer is required to retain a copy of the order and these General Terms and Conditions of Sale.

1.3 – INVOICING

The items ordered will be shipped together with the accompanying invoice. All documents will be placed inside the package containing the product shipped to the Customer.

1.4 – SHIPPING

Online orders are processed within 3–5 working days.

Items are shipped via express courier. The Customer must sign the receipt issued by the courier delivering the ordered items. Customers are advised to be present when the package is delivered or to authorise a trusted person to receive it on their behalf.

In the event of force majeure (strikes, transport disruptions or delays, server downtime, etc.) that prevents the order from being processed normally, D-Air Lab Srl, through the website shop.dairlab.com, shall not be held liable to the Customer, who shall not be entitled to compensation for any damages suffered, including indirect damages.

1.5 – PRODUCT WARRANTY

All products sold on shop.dairlab.com are covered by a 24-month warranty from the date of delivery for private customers.

The warranty is limited to the product purchased.

1.6 – RIGHT OF WITHDRAWAL

D-Air Lab Srl (owner of dairlab.com and its related subdomains) provides the right of withdrawal in accordance with the applicable regulations governing the cancellation of purchases and the return of goods purchased online. This right applies exclusively to private consumers who do not hold a VAT number (Article 5 of Legislative Decree No. 185 of 22 May 1999).

If, for any reason, you are not satisfied with the product received, you may return it within 30 days of receipt, provided that it has not been used, damaged or tampered with in any way.

Returns will not be accepted without prior authorisation from D-Air Lab Srl. Customers must strictly follow the return procedure described in Section 3 – Return Conditions below.

1.7 – JURISDICTION

Any dispute shall fall under the jurisdiction of the Court of Vicenza, Italy.

2 – PAYMENTS

Orders are accepted only within Europe, with the following payment methods available:

• Credit or debit card, or through the certified payment platforms PayPal and Stripe.

2.1 – CREDIT CARDS

All major credit cards are accepted, including American Express, Visa and MasterCard.

D-Air Lab Srl never has access to your credit card details, as each transaction is processed independently by the relevant payment platform. This procedure is secure and is designed to protect both the purchaser and the merchant (D-Air Lab Srl).

3 – RETURN CONDITIONS

Pursuant to Legislative Decree No. 185 of 22 May 1999, which governs the right of withdrawal, private customers (not holding a VAT number) who have purchased products from shop.dairlab.com and are not fully satisfied with the products received may return them or request a replacement within 30 days of receipt.

The goods must be returned to the following address:

D-Air Lab Srl

Via Dell’Economia, 64C

36100 Vicenza – Italy

Phone: +39 0444 1429929

D-Air Lab Srl offers Customers the following options:

3.1 – PRODUCT REPLACEMENT

Shipping costs for replacement products shall be borne by the Customer.

Note: A refund cannot be requested for a product that has already been replaced. In such cases, only an exchange for another product will be permitted. If more than one return is made in connection with the same order, shipping costs will apply.

In the event of a defective product, the Customer must contact Customer Service promptly, within 48 hours of receipt, by calling +39 0444 1429920 and providing the invoice number shown on the accompanying invoice included in the package, together with their telephone number.

Following verification and confirmation of a material or manufacturing defect, D-Air Lab Srl undertakes to replace the item as quickly as possible.

If the item is temporarily out of stock, the Customer may choose to wait for the restocking timeframe communicated by the company or request a refund.

3.2 – REFUNDS

If the Customer requests a refund, D-Air Lab Srl will reimburse the full amount paid, excluding shipping costs and any additional charges, within 30 working days of receiving the returned goods.

The refund will be issued by reversing the charge to the original credit card or by bank transfer, following receipt of the Customer’s bank details (IBAN for the account held in the name of the person indicated on the invoice).

3.3 – RETURN ACCEPTANCE CONDITIONS

D-Air Lab Srl will accept returns only if the following conditions are met:

• Each returned product must be in perfect condition. Otherwise, the purchased product will be returned to the sender, and the relevant shipping costs will be charged to the Customer.
• Each returned item must include its original packaging and all accompanying materials, including the warranty documentation and accessories.
• The Customer is responsible for arranging and paying for the return shipment. If the product is damaged during transport, D-Air Lab Srl will accept the goods subject to inspection and promptly inform the Customer so that a claim can be filed with the courier to seek compensation. The e-commerce website shop.dairlab.com shall not be liable for damage, theft or loss of goods returned without insurance.

If the right of withdrawal is forfeited due to failure to comply with any of the above conditions, D-Air Lab Srl will make the purchased goods available to the Customer and cancel the withdrawal request. The shipping costs for returning the product to the Customer will be charged to the Customer.

The Customer must exercise the right of withdrawal by sending an email notification to D-Air Lab Srl at info@dairlab.com.

3.4 – CUSTOMER OBLIGATIONS

Once the online purchase procedure has been completed, the Customer undertakes to print and retain these Terms and Conditions of Sale, which shall be deemed accepted upon completion of the purchase contract, together with the specifications of the product purchased, in order to comply fully with the requirements of Legislative Decree No. 185/1999.

The Customer releases D-Air Lab Srl from any liability arising from the issuance of incorrect tax documents due to inaccurate information provided by the Customer.

3.5 – RETURN INSTRUCTIONS

To initiate the return procedure, the Customer must submit a return request by emailing info@dairlab.com.

D-Air Lab Srl will issue a Return Authorisation Number to the Customer. This number must be included in the transport document accompanying the product when it is shipped back.

The Customer must follow the instructions provided in the email and send the goods to the address and using the shipping method specified therein.